1. Detailed description of goods and/or services
Viemma Tours is a business in the Tourism industry that Provides Tours.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within two days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Return and Refunds policy
The provision of goods and services by Viemma Tours is subject to availability. In cases of unavailability, Viemma Tours will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
Viemma Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
5. Payment options accepted
Payment may be made via Visa and MasterCard.
6. Card acquiring and security
Card transactions will be acquired for Viemma Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by Viemma Tours separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Viemma Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Viemma Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Viemma Tours .
Viemma Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Maadina Connect (sole trader / private company / close corporation) based in South Africa trading as Maadina group and with registration number 2017/010348/07 and 1 (Director(s)/Member(s)/Owner(s)).
13. Viemma Tours contact details
Company Physical Address: A37 The Sheraton, Northumberland Close, Parklands, Cape Town 7441
Email: firstname.lastname@example.org Telephone: 078 064 8778